Clara Daly and her mom, Jane, were traveling home from Boston, Mass., to Los Angeles when their flight was canceled. They were rebooked on another flight, where the pair encountered Tim Cook, a blind and deaf man traveling home to Portland, Ore.
Cook had been visiting his sister in Boston.
“I observed a woman signing into a man’s hand, so he could feel her words,” said Lynette Scribner, another Alaska Airlines passenger. “After watching them for a few minutes, I realized the man was both deaf and blind.”
Scribner said once Cook boarded the flight, other passengers tried their best to make his journey more comfortable — including a man who let Cook have his aisle seat.
“The man, who had given up his seat, did his best to assist with things like opening coffee creamer and pouring it in his coffee,” Scribner said.
However, the flight attendants needed someone who could communicate with Cook during the flight.